privacy policy
At OceanZen Travel, we are committed to protecting the privacy and security of our customers' personal information. We are committed to ensuring that your personal information, financial information and data is protected. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to safeguard it.
1. Information We Collect
* Personal Information: When you make a booking or sign up for our services, we may collect personal information such as your name, email address, phone number, postal address, passport information, date of birth, travel insurance and billing information.
*Travel Information: We may collect information about your travel preferences, including destination choices, travel dates, and accommodation preferences.
*Log Data: Like many websites, we collect information that your browser sends whenever you visit our website. This may include your IP address, browser type, pages visited, and other statistics.
2. Ways We Collect Personal Information
At OceanZen Travel, we collect personal information through various means; including but not limited to.
Booking Process: When you make a booking or reservation for our travel services, we collect personal information at this time. This is through written forms or via email.
Communication: When you communicate with us via email, phone, social media, or live chat, we may collect your personal information during the interaction.
Website Usage: We collect information about your interactions with our website, including pages visited, links clicked, and other usage data. This information is collected using cookies and similar tracking technologies. We may also collect data through subscription, entry forms, emails and requests for further information.
Third Party Sources: We may receive personal information about you from third-party sources, such as travel agents, affiliates, or social media platform.
3. How We Use Your Information* To Provide Services: We use your personal information to process bookings, provide customer support, and communicate with you about your travel arrangements.
*Marketing Purposes: With your consent, we may use your contact information to send you promotional materials, special offers, and other marketing communications.
*Improving Our Services: We analyze customer data to improve our website, services, and customer experience.
4. Data Sharing
We may share your personal information with third-party service providers who assist us in providing our services, such as payment processors, accommodation providers, and tour operators.
5. Cookies
OceanZen Travel uses cookies and similar tracking technologies to enhance your browsing experience and provide personalised services. Cookies are small text files that are stored on your device when you visit our website. They help us recognise your browser and captures certain information.
6. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
7. Your Choices
You have the right to opt-out of receiving marketing communications from us at any time. You can do this by contacting us or using the unsubscribe link in our emails.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at explore@oceanzentravel.com
